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Terms and Conditions

SY Interior Private Limited, (hereinafter referred to as “Interior Company”, “Company”, “we”, “our” or “us”) is engaged in the business of providing consultancy and execution of residential/commercial interior work/designing services and other incidental services (“Services”).

These terms of use describe and govern the terms and conditions on which the Client (“Client” or “you”,” your”) can obtain Services from the Company (referred to as “Terms”). By accessing and using our home interior solutions and services, you acknowledge that you have read, understood and agreed to be bound by the terms and conditions governing interior design projects undertaken by SY Interior Pvt Ltd. The Client acknowledges that these documents may be updated periodically, and it is the Client’s responsibility to review the Terms and Conditions regularly. Continued use of the Service after any such changes constitutes acceptance of the new Terms and Conditions and Privacy Policy.

  • 1. Project and Order
    • 1.1. Project and order : A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for e.g., one order for modular products, a separate one for services such as civil work). Payments and execution timelines are processed on an order level. The minimum order value that will be executed by Interior Company shall not be less than INR 3 lakh.
    • 1.2. Estimated project quote: This quote is indicative and generated based on your current requirements. As a quote is affected by the design, product, materials, colours and services you choose, it is subject to change. Please speak to your designer to understand how she/he can work around a budget.
    • 1.3. If the project scope or value is changed at the execution stage, then any free gift(s)/discounts offered during the time of sale shall stand withdrawn.
    • 1.4. Amendment of BOQ post publication: Upon the mutual agreement and finalization of the quote between Interior Company and the Client, the quote shall be considered complete and definitive. Once the project reaches the execution stage, no changes shall be made to the quote, regardless of whether the value of the changes or items proposed is similar to those in the finalized quote. The Client agrees that the finalized quote accurately reflects the scope of work, materials.
  • 2. Payment Terms
    • 2.1. Booking Fee and Refunds
      • 2.1.1 A project can have multiple order types based on the type of scope of work (e.g a single project can have multiple orders like modular work, on-site services and store products). Payment terms will vary on order level.
      • 2.1.2 Booking fee: The first payment made by the Client shall be called the Booking Fee. Only this amount will be refundable up to 72 hours after payment; no other payment can be refunded. Your booking fee is adjusted against future orders.
      • 2.1.3 Refunds: Once the project is booked, you are provided with a 72-hour free look window during which you may choose to cancel the project. After this window, no refunds will be provided if the project is cancelled.
      • 2.1.4 In case the Client cancels the booking during the free look period, they shall be liable to return/refund at once any promotional items, incentives, or benefits (e.g., gold coins, vouchers, tangible/intangible rewards) provided by Interior Company at the time of the booking. In case of failure to return the above, Interior Company shall make appropriate adjustment for the aforesaid promotional items, incentives or benefits against the refund due to the customer in its sole absolute discretion.
    • 2.2 Payment Schedule
      • 2.2.1 Payment terms shall be based on and shall vary on order level.
        • Order Type
        • 10% Milestone
        • Place Order
        • Execution Stages / Prior to Product Delivery
        • Modular Woodwork
        • 10%
        • 50%
        • 40% (Before modular delivery and installation)
        • On - Site Services and Custom Woodwork
        • 10%
        • 80%
        • 10% (At Commencement of work)
        • Store Products
        • 10%
        • 90%
        • N/A
        **10% Milestone has to be paid on total order value.
      • 2.2.2 If the scope of your project increases significantly, you shall be required to pay 10% for the new scope before the design can begin.
    • 2.3. Cash Payments
      • 2.3.1 Interior Company reserves the right, at its sole discretion, to accept or reject any cash payment tendered against dues. Interior Company may require the Client to submit a valid PAN as a condition of accepting any cash payment and shall be under no obligation to accept any cash payment where such PAN is not submitted or is not satisfactory to Interior Company.
      • 2.3.2 Interior Company reserves the right to refuse any cash payment at its sole discretion, and in no event shall the maximum cash transaction amount exceed INR 2,00,000/-.
  • 3. Quote Validity
    • 3.1. The prices quoted in the proposal are valid for 21 days only, prior to the payment of the booking fee.
    • 3.2. Once the booking fee is paid by the Client, the prices will be locked for 60 days. However, if the project does not proceed to execution within this period, the prices may change.
    • 3.3. Any modifications to the proposal, such as changes in scope or requirements, may result in a change in price. Please note that these prices are specific to this project.
  • 4. Delivery
    • 4.1. Estimated Delivery Timeline
      • 4.1.1 Your order will be delivered on or before the assured Handover Date except in cases when the order or the scope of work is changed after confirmation or due to reasons beyond the control of SY Interior Pvt Ltd, including force majeure events and change in applicable law.
      • 4.1.2 An estimated delivery timeline will be provided within 5 days of order placement subject to the scope of work.
      • 4.1.3 The approximate Delivery Time of the Project from the time of placing the order is as follows –
    • Delivery Timeline
      • Project value
      • Number of Days
      • 3-6 Lakhs
      • 45
      • 6-12 Lakhs
      • 60
      • 12-18 Lakhs
      • 90
      • 18+ Lakhs
      • 120 or more
      (Excluding calendar and public holidays)
      • 4.1.4 The estimated Delivery Time for Projects of high value or high execution complexity will be higher than specified under 4.1.3 and will be mutually agreed in writing.
    • 4.2. Pre-Conditions for on time delivery (Delivery Guarantee)
      • 4.2.1. The Delivery Guarantee shall not be applicable in the following cases.
        • a. If the site has restrictions on work timings during the day.
        • b. If the Client is not in full possession of the site and temporary possession has been allowed by the builder.
        • c. If there is concurrent work being done at the site by any other third-party contractor like painting, wallpaper, wooden flooring or carpentry work, during installation, civil works.
        • d. If there are any changes to designs after the order is in production.
        • e. If the Customer is living at the site at the time of installation.
        • f. Abnormal hindrances in execution like continuous lack of power, non-working lifts, no permission from builder, etc.
        • g. If any litigation related to the property, site or any other issues related to the client or builder, or any third party disrupts the work of Interior Company.
        • h. A Force Majeure event occurs. (A Force Majeure event refers to the acts of God including; such as flooding, hurricanes, earthquakes, lightning, any natural calamities etc., environmental conditions such as air pollution, solvent exposure, mold, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc. fire, acts of war, acts of terrorism, pandemic, lockdown, acts of Government or any other event which is beyond the control of Interior Company ).
        • i. If the client does not respond to the payment link or make payment within 48 hours of its generation, it may adversely impact the Delivery Guarantee. Interior Company reserves the right to adjust the project schedule accordingly.
        • j. Store furniture’s delivery timeline shall be shared on a case-to-case basis to the Client.
  • 5. Order Placement and Execution
    • 5.1. Order placement Stage: At this stage, orders for S Y Interiors Pvt Ltd furniture and decor items are placed, and the marketplace furniture and decor items are shipped to the warehouse to prepare for delivery onsite. Civil work and manufacturing of custom furniture will be initiated as per defined execution stages. Please note all work specific to an order will begin only after the 50% payment has been processed.
    • 5.2. Execution stages: Civil work and manufacturing of custom furniture will be initiated as per defined execution stages. All work specific to an order will begin only after:
      • Item
      • Execution Stage
      • Civil Works
      • After 50% payment has been processed.
      • Manufacturing of custom furniture (loose furniture) or Orders for Store Products
      • After 100% payment has been processed
    • 5.3. Modular Delivery & Warehousing: For projects where the SY Interior Pvt Ltd scope only includes modular products, our team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on site are completed, and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 10 days beyond the planned delivery date, after which warehousing charges would be applicable, at Rs 500 per day until the actual dispatch date.
    • 5.4. Unloading Services – Any movement of materials by stairs above 2nd floor will attract the following additional charge/s:
      • a) A fixed unloading charge of Rs. 5000 shall be charged for the movement of material from 3rd floor and above where the service lift is unavailable
      • b) An additional charge of Rs. 1000 will be applicable for each floor movement of material from the 9th floor and above, where the service lift is unavailable.
  • 6. Delay Penalties
    • 6.1. Interior Company will be liable to pay a delay penalty @ INR 500 per day for delay in handover of the project beyond 15 working days (excluding Sundays and Public Holidays) from the confirmed Handover Date. The confirmed Handover Date is communicated in the Client Service Agreement; however, it is linked to all payments made by the client as per the schedule and all sales orders for the project are raised
    • 6.2. Delay penalty is only applicable if all the norms as per Interior Company Delivery Guarantee is fulfilled.
    • 6.3. The maximum delay penalty payable cannot exceed 3% of the total project value.
    • 6.4. Delay penalty would be paid out through a refund to the customer's bank account provided the client has paid 100% of the Project Amount as per schedule and Completion of Handover.
    • 6.5. Delay Due to Restricted Access: The Client has the obligation to provide free, complete, unrestricted access and handover of the site where the interior work has to be executed. In case of delay in the above or subsequent disruptions in access or freedom to execute the work by the Interior Company and/or its employees/ teams, the agreed Handover Date and the delivery timeline shall stand terminated with immediate effect.
    • 6.6. A new Handover Date and delivery timeline shall be negotiated and mutually agreed upon by both Parties. Interior Company shall not be liable to pay to the Client any delay penalty in such scenario.
  • 7 . Invoicing
    • 7.1. Invoices for the design service, products and other services shall be raised by SY Interiors Pvt Ltd.
    • 7.2. Product invoicing for all branded products will be done by the authorized sellers/distributors of such products. For any queries, please get in touch with your Interior Company representative.
  • 8. Governing Law, Jurisdiction and Dispute Resolution
    • 8.1. In the event of any dispute or disagreement between the Parties regarding the interpretation of this Agreement, performance of obligations, or any other matter arising from this Agreement, the Parties shall first attempt to resolve such disputes amicably through mutual discussions or negotiations. If the dispute remains unresolved within thirty (30) days of written notification by one Party to the other, the matter shall be referred to and resolved through an appropriate Dispute Resolution Institution in India.
    • 8.2. The Dispute Resolution proceedings shall be conducted either electronically or through physical hearing, in accordance with the Rules of such Dispute Resolution Institution and in compliance with the Arbitration and Conciliation Act, 1996. The proceedings shall be conducted in English, and the jurisdiction shall be Delhi.
    • 8.3. The award passed by the Dispute Resolution Institution shall be final and binding on the Parties and the Parties agree to be bound thereby and to act accordingly. The award shall be enforceable in any competent court of law.
    • 8.4. This Agreement will be governed by laws prevailing in India and this Agreement shall be subject to the exclusive jurisdiction of the courts at Delhi.
  • 9. Financial Services :
    • SY Interior Pvt Ltd only facilitates financial loans and services. Approval, processing and terms are at the sole discretion of the financial entity.
  • 10. Returns, and Replacements
    • 10.1. Pre-Order Placement: Any product in the tentative BOQ can be replaced or removed while the Client is discussing designs with Interior Company team i.e., before order placement.
    • 10.2. Post-Order Placement: Interior Company cannot cancel, replace or modify items once the order is placed since each item is made to order.
    • 10.3. OEM Replacements: OEM (Original Equipment Manufacturer) replacements due to functional defects found at the time of handover are outside the Delivery Guarantee. The replacements will be done free of cost based on the OEM timeline and Interior Company will facilitate the replacements. Eg. hardware, appliances like hob and chimney, accessories, colour mismatch or scratches in handles, etc.
    • 10.4. Marketplace Products: All furniture, decor, appliances and accessories which belong to the Interior Company’s brand partners are referred to as “Marketplace Products”. Products with non-manufacturing defects and damage post-delivery are not eligible for returns or replacements.
    • 10.5. The return and replacement policy is not applicable to services, customized products and made-to-order furniture pieces.
  • 11. Refer and Earn Program
    • 11.1. Eligibility Refer and Earn Program
    • 11.2. A successful referral is considered only when the referred customer confirms an order with Interior Company and pays the booking fee.
    • 11.3. Referral rewards will be processed only after the referred customer completes 50% payment of the total order value.
    • 11.4. The minimum order value eligible for referral rewards is ₹3,00,000.
    • 11.5. The reward amount will be credited to the bank account linked with the registered profile.
    • 11.6. Only existing customers of Interior Company are eligible to participate in the referral program.
    • 11.7. Referral rewards cannot be adjusted against any existing or upcoming payments with Interior Company.
    • 11.8. Referral rewards under the slab structure will be applicable as follows:
      • • 1st successful referral – ₹10,000
      • • 2nd successful referral – ₹20,000
      • • 3rd successful referral onwards – ₹30,000 for every successful referral
    • 11.9. Multiple referrals can be made; however, rewards will only be applicable for verified successful projects.
    • 11.10. In case of project cancellation, refund, or non-completion of payment milestones, the referral reward will not be applicable.
    • 11.11. Interior Company reserves the right to verify, approve, reject, or revoke any referral reward at its sole discretion without prior notice.
    • 11.12. Interior Company holds the right to modify, suspend, or discontinue the referral program and its benefits at any time without prior notice.