Interior Company
  • Dubai
  • Terms And Conditions

Terms and Conditions

SYIC Interior Decoration LLC, (hereinafter referred to as “Interior Company”, “Company”, “we”, “our” or “us”) is engaged in the business of providing consultancy and execution of residential/commercial interior work/designing services and other incidental services (“Services”).

These terms of use describe and govern the terms and conditions on which the Client (“ Client ” or “you” , “your”) can obtain Services from the Company (referred to as “Terms”). By accessing and using our home interior solutions and services, you acknowledge that you have read, understood and agreed to be bound by the terms and conditions governing interior design projects undertaken by SYIC Interior Decoration LLC. The Client acknowledges that these documents may be updated periodically, and it is the Client’s responsibility to review the Terms and Conditions regularly. Continued use of the Service after any such changes constitutes acceptance of the new Terms and Conditions.

  • 1. Project and Order
    • 1.1. Project and order : A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for e.g., one order for modular products, a separate one for services such as civil work). Payments are processed at an order level.
    • 1.2. Estimated project quote: This quote is indicative and generated based on Client’s current requirements. As a quote is affected by the brand, make, quality, design, product, materials, colours and services that the Client chooses, it is liable to change in the final BOQ. The minimum order value that is executed by Interior Company shall not be less than AED 15,000/-.
    • 1.3. If the project scope or value is changed at the execution stage, then any free gift(s)/discounts offered during the time of sale shall stand withdrawn.
    • 1.4. Amendment of BOQ post publication: Upon the mutual agreement and finalization of the quote between Interior Company and the Client, the quote shall be considered complete and definitive. Once the project reaches the execution stage, no changes shall be made to the quote, regardless of whether the value of the changes or items proposed is similar to those in the finalized quote. The Client agrees that the finalized quote accurately reflects the scope of work and materials.
    • 1.5. The maximum number of design iterations for a project are limited to 3 iterations.
  • 2. Payment Terms
    • 2.1. Booking Fee and Refunds
      • 2.1.1 Project can have multiple order types based on the type of scope of work (e.g 1 project can have multiple orders like modular work, on-site services and store products). Payment terms will vary on order level.
      • 2.1.2 The booking fee (10% payment) paid initially by the Client shall be adjusted against complete BOQ value.
      • 2.1.3 Refunds: Once the project is booked, the Client is provided with a 72-hour free look window during which the Client may choose to cancel the project. After the expiry of this window, no refunds will be provided if the project is cancelled.
      • 2.1.4 In case the Client cancels the booking during the free look period, they shall be liable to return/refund at once any promotional items, incentives, or benefits (e.g., gold coins, vouchers, tangible/intangible rewards) provided by Interior Company at the time of the booking. In case of failure to return the above, Interior Company shall make appropriate adjustment for the aforesaid promotional items, incentives or benefits against the refund due to the customer in its sole absolute discretion.
    • 2.2 Payment Schedule
      • 2.2.1 The Payment terms shall vary on order level.
        • Order Type
        • Booking Fees
        • Place Order
        • Execution stages / Prior to Product Delivery
        • Modular/ Woodwork
        • 10%
        • 50%
        • 40% (Before modular delivery and installation)
        • On - Site Services
        • 10%
        • 80%
        • 10% (before final snag completion)
        • Store Product
        • 10%
        • 90%
        • N/A
        **Booking Fee has to be paid on total order value.
      • 2.2.2 If the scope of your project increases significantly, you shall be required to pay 10% for the new scope before the design can begin.
  • 3. Quote Validity
    • 3.1. The prices quoted in the proposal are valid for 21 days only, prior to the payment of the 10% booking amount.
    • 3.2. Once the 10% booking amount is paid by the Client, the prices will be locked for 60 days. However, if the project does not proceed to execution within this period, the prices may change.
    • 3.3. Any modifications to the proposal, such as changes in scope or requirements, may result in a change in price. Please note that these prices are specific to this project.
  • 4. Authority Approval
    • 4.1. A charge of AED 500 (or as per actuals if higher than AED 500) will apply if a work permit from the building management is necessary for drawings, document preparation, and coordination. Any fees levied by the building management, including security checks, are the client's responsibility.
    • 4.2. Furthermore, Interior Company will charge an additional AED 10,000 (or as per actuals if higher than AED 10,000), if obtaining a work permit from any government authorities (DM, DCD, DDA, Trakhees, or any other statutory authority) is required. All associated authority fees and incidentals are to be borne by the Client and will be detailed in the final BOQ.
  • 5. Delivery
    • 5.1. Estimated Delivery Timeline
      • 5.1.1. Execution timeline will begin from the date of Authority Approval. Interior Company shall not be liable to bear any delay penalty if the delay in the execution and subsequent handover is due to Authority Approval.
      • 5.1.2. The order will be delivered on or before the assured delivery date except in cases when the order or the scope of work is changed after confirmation or due to reasons beyond the control of Interior Company , including force majeure events, reduced work hours due to public and religious holidays, reduced work hours due to building and authority directions and change in applicable law.
      • 5.1.3. An estimated Delivery Timeline shall be provided within 5 days of the order placement subject to the scope of work.
      • 5.1.4. The approximate Delivery Time of the Project from the time of placing the order shall be as follows -
      • Delivery Timeline
      • Project Amount (AED)
      • Number of Days
      • 0 – 25,000
      • 30 days
      • 25,001 – 75,000
      • 45 days
      • 75,001 – 125,000
      • 60 days
      • 125,001 – 200,000
      • 75 days
      • 200,001 – 300,000
      • 90 days
      • Above 300,000
      • No specified timeline
      (Excluding calendar and public holidays)
    • 5.2. Pre-Conditions for on time delivery (Delivery Guarantee)
      • 5.2.1. The Delivery Guarantee shall not be applicable in the following cases.
        • a. If the site has restrictions on work timings during the day.
        • b. If the Client is not in full possession of the site and temporary possession has been allowed by the builder.
        • c. If there is concurrent work being done at the site by any other third-party contractor like painting, wallpaper, wooden flooring or carpentry work, during installation, civil works.
        • d. If there are any changes to designs after the order is in production.
        • e. If the Customer is living at the site at the time of installation.
        • f. Abnormal hindrances in execution like continuous lack of power, non-working lifts, no permission from builder, etc.
        • g. If any litigation related to the property, site or any other issues related to the client or builder, or any third party disrupts the work of Interior Company.
        • h. A Force Majeure event occurs. (A Force Majeure event refers to the acts of God including; such as flooding, hurricanes, earthquakes, lightning, any natural calamities etc., environmental conditions such as air pollution, solvent exposure, mold, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc. fire, acts of war, acts of terrorism, pandemic, lockdown, acts of Government or any other event which is beyond the control of Interior Company ).
        • i. If the client does not respond to the payment link or make payment within 48 hours of its generation, it may adversely impact the Delivery Guarantee. Interior Company reserves the right to adjust the project schedule accordingly.
        • j. Store furniture’s delivery timeline shall be shared on a case-to-case basis to the Client.
  • 6. Order Placement and Execution
    • 6.1. Order placement Stage: At this stage, orders for Interior Company furniture and decor items are placed and the marketplace furniture and decor items are shipped to the warehouse to prepare for delivery onsite.
    • 6.2. Execution Stages: Civil work and manufacturing of custom furniture will be initiated as per defined execution stages. All work specific to an order will begin only after:
      • Item
      • Execution Stage
      • Civil works
      • After 60% payment has been processed.
      • Manufacturing of custom furniture (loose furniture)
      • After 100% payment has been processed.
    • 6.3. Modular Product delivery and warehousing : For projects where the Interior Company scope only includes modular products, our team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on site are completed, and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 15 days beyond the planned delivery date, after which warehousing charges will be applicable at 100 AED per day until actual dispatch date.
    • 6.4. Unloading Services : Any movement of materials by stairs above 2nd floor will attract the following additional charges. These charges will be included in the Final BOQ.
      • 6.4.1 An unloading charge of AED 500 shall be charged from the 3rd floor or above where the service lift is unavailable.
      • 6.4.2 Additional AED 1000 shall be charged in case the site is above the 8th floor
    • 6.5. Cleaning Service: Post installation, the following set of services shall be provided at the site.
      • 6.5.1. Dusting of all areas.
      • 6.5.2. Cleaning of doors of the cabinets to remove pencil marks and dust.
      • 6.5.3. Cleaning the insides of wooden cabinets.
      • 6.5.4. Deep Cleaning shall be charged extra.
  • 7. Delay Penalties
    • 7.1. Interior Company would be liable to pay AED 100 per day for delay in handover of project beyond 15 working days (excluding Sundays and Public Holidays) from the confirmed handover date. The confirmed handover date is communicated in the Client Service Agreement; however, it is linked to all payments made by the client as per the schedule and all sales orders for the project are raised.
    • 7.2. Delay Penalty shall only be applicable if all the norms as per Interior Company delivery Guarantee are fulfilled.
    • 7.3. The maximum delay penalty payable shall not exceed 3% of the total project value.
    • 7.4. Delay penalty would be paid out through refund to the customer applicable bank account. However,this depends on whether 100% payment and project handover are complete.
    • 7.5. Delay Due to Restricted Access: The Client has the obligation to provide free, complete, unrestricted access and handover of the site where the interior work has to be executed. In case of delay in the above or subsequent disruptions in access or freedom to execute the work by the Interior Company and/or its employees/ teams, the agreed Handover Date and the delivery timeline shall stand terminated with immediate effect.
    • 7.6. A new handover date and delivery timeline shall be negotiated and mutually agreed upon by both Parties. The Interior Company shall not be liable to pay to the Client any delay penalty in such scenario.
  • 8. Invoicing
    • 8.1. Invoices for the design service, Interior Company products, other services and brand partner products shall be raised by SYIC Interior Decoration LLC.
    • 8.2. Product invoicing for all branded products will be done by the authorized sellers/distributors of such products. For any queries, please get in touch with your Interior Company representative.
    • 8.3. Taxes & Duties: All product and service prices are inclusive of applicable taxes.
  • 9. Notices
    • All legal notices and communications intended under these Terms & Conditions should be sent to: legal@interiorcompany.com. We reserve the right to update this contact at any time; notice of any change will be communicated here in these Terms and Conditions.
  • 10. Governing Law and Jurisdiction
    • The terms and conditions contained herein shall be governed and interpreted in accordance with the laws of UAE, and any dispute arising therefrom shall be submitted to the exclusive jurisdiction of the courts at Dubai, UAE.
  • 11. Returns, and Replacements
    • 11.1. No refunds shall be entertained if project is cancelled after 50% payment.
    • 11.2. Descoping of Project: In the event the Client chooses to reduce, modify, or descope the project or Bill of Quantities (BOQ) after booking, Interior Company shall retain fifteen percent (15%) of the booking amount as a non-refundable design and BOQ preparation fee. The balance amount, if any, shall be refunded to the Client in the form of store credit, which may be applied towards future purchases or services from the Company.
    • 11.3. Pre order placement: Any product in the tentative BOQ can be replaced or removed before order placement.
    • 11.4. Post order Placement: Interior Company cannot cancel, replace or modify items once the order is placed since each item is made to order.
    • 11.5. The return and replacement policy are not applicable to services, customized products and made-to-order furniture pieces.
    • 11.6. Marketplace Products: All furniture, decor, appliances and accessories which belong to the SYIC’s brand partners are referred to as marketplace products. Products with non-manufacturing defects and damages post-delivery are not eligible for returns or replacements.
    • 11.7. Quality Promise: Market place furniture, decor products and accessories sold via Interiorcompany.com are covered by the manufacturer’s warranty.
    • 11.8. OEM replacements: OEM (Original Equipment Manufacturer) replacements due to functional defects found at the time of handover are outside the Delivery Guarantee. The replacements will be done free of cost based on the OEM timeline and Interior Company will facilitate the replacements. Eg. hardware, appliances like hob and chimney, accessories, colour mismatch or scratches in handles, etc.