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Terms & Conditions

  • Payments Schedule
Payment terms for your SYIC interior decoration LLC project:
Project can have multiple order types based on the type of scope of work (e.g 1 project can have multiple orders like modular work, on-site services and store products). Payment terms will vary on order level.
  • Booking Fee (10%)
  • Place Order(s) (50%)
  • Execution stages**/prior to delivery (40%)
**Booking Fee has to be paid on total order value. For more information on the payment schedule and execution stages please refer to the FAQ/Help section.
  • A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for e.g., one order for modular products, a separate one for services such as civil work). Payments are processed on an order level.
  • Once the project is booked, you are provided with a 72 hour window during which you may choose to cancel the project. After this window, no refunds will be provided if the project is cancelled. In case of cancellation, the booking amount is refunded as SYIC Interior Decoration LLC store credit only and not cash. SYIC Interior Decoration LLC store credit can be used to purchase select furniture and decor products
  • A. No cash amount shall be refunded in such cases. However, InCo products can be purchased by the customer to the extent of 50% of the advance amount paid, within 6 months of order booking. Balance 50% shall be deducted as design and marketing costs.

    B. A project cannot be cancelled once the designs are finalized and the project is under production. The customer shall not receive any refund if the project is cancelled and further the customer shall be obligated to pay the remaining order value of the project to the Company.
Booking fee:
Your booking fee (10% payment) is adjusted against future orders in case of any change in the order value.
Delivery Time
Your order will be delivered on or before the assured delivery date except in cases when the order or the scope of work is changed after confirmation or due to reasons beyond the control of SYIC interior decoration LLC, including force majeure events and change in applicable law. The approximate delivery time of the project is 45 to 60 days subject to the scope of work.
Minimum order value :
has to be AED 5000.
Estimated project quote:
This quote is indicative and generated based on your current requirements. As a quote is affected by the design, product, materials, colours and services you choose, it is subject to change. Please speak to your designer to understand how she/he can work around a budget.
Quote Validity:
Initial quotes at 10% stage are valid only for 60 days & price will change in case project does not goes into execution.

Also, kindly note that once booking is done by the client, the quoted rates shall be valid for three months. Clients must get the designing work completed & make payments as per payment terms within this period to avail the quoted rates. Any extension due to changes in scope or requirements from the client’s side, to the said period of three months may result in a price change which shall be added to the quoted rates. Further, in case payment is not made by the client as per payment terms within the period of three months, then company shall adjust the booking amount as Design charges for the project.
Timelines:
Execution timeline will begin from the date of authority approval.
Design:
The maximum number of design iterations is limited to 3.
Delivery Time:
Your order will be delivered on or before the assured delivery date except in cases when the order or the scope of work is changed after confirmation or due to reasons beyond the control of SYIC interior decoration LLC, including force majeure events and change in applicable law. The approximate delivery time of the project is 45 to 60 days subject to the scope of work.
  • Type
  • Categories
  • No. of Days Applicable
  • Standard Offerings
  • 1. Modular / Fit-out Furniture (incl. installation)
    2. False Ceiling (Gypsum Board option)
    3. Standard Electrical Works (creation of new points, shifting of existing points).
    4. Countertop services (granite removal, chipping and installation).
    5. Appliances (including installation)
    6. Lighting (including installation)
    7. Cleaning services
  • 45 Days
  • Additional Services
  • 1. Wallpaper (incl. Installation)
    2. Painting
  • 45+10 Days
  • Vendor Managed Categories C
  • 1. Loose furniture
    2. Mattress
    3. False Ceiling executed with Plaster of Paris (POP)
  • NA
Order placement stage:
At this stage, orders for InCo furniture and decor items are placed and the marketplace furniture and decor items are shipped to the warehouse to prepare for delivery onsite. Civil work and manufacturing of custom furniture will be initiated as per defined execution stages. Please note all work specific to an order will begin only after :
  • 60% payment has been processed for civil works.
  • 100% payment has been processed for loose furniture.
Modular Delivery & Warehousing:
For projects where the SYIC interior decoration LLC scope only includes modular products, our team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on site are completed and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 15 days beyond the planned delivery date.
Design and project management fee:
SYIC interior decoration LLC believes in complete transparency, which is why we disclose actual product and service costs to you with no hidden costs for design and project management. Therefore, we charge a flat 15% of your project value to compensate for our team’s time spent on design and project management
Drawings & Approvals:
Additional AED 500/- will be charged if work permit is required to be taken from building Management for drawings/ documents preparation and coordination. Any fees charged by building management/ security checks are to be paid by the client.

Additional AED 10,000/- will be charged if work permit is required to be taken from any government authorities (DM, DCD, DDA, Trakhees or any other statutory authority). All authority fees are to be paid by the client.
Installation checks:
Final coat of paint should be done after completion of interior work. If any civil work is done at site including false ceiling, electrical, plumbing, gas piping, wall demolition, wall partition etc, we will be unable to avoid hand marks and scratches during installation.
Delay Penalty:
InCo would cover a penalty to customers when handovers are delayed for a period longer than 15 days after the confirmed handover date as per our delivery guarantee. This date is communicated in the Project Schedule after all the sales orders are raised.
  • 1. Penalty per day for every day, beyond 15 days after the handover date, is 0.1% of the total Project Value
  • 2. The maximum delay penalty payable cannot exceed 3% of the total project value.
  • 3. Delay penalty would be paid out through a refund to the customer&aposs bank account. However this depends on whether 100% payment and project handover is complete.
  • 4. Delay penalty is only applicable if all the norms as per InCo Delivery Guarantee is fulfilled (refer point no. 3, sign-off document).
InCo Care:
InCo would cover a penalty to customers when handovers are delayed for a period longer than 15 days after the confirmed handover date as per our delivery guarantee. This date is communicated in the Project Schedule after all the sales orders are raised.
  • 1. For any post-handover concerns, please raise your request through Care@Interiorcompany.com.
  • 2. We provide one free-of-cost service visit to the site within 6 months of the handover. This is put in place to address routine services which cover moving parts like hinges, channels etc. Our Care team will contact you to schedule the visit. The service addresses issues like minor alignment, loose parts etc. It also covers general alignment check of all shutters, lofts, the functioning of drawers and all accessories, and any additional concealed wiring needs for the TV console.
Cleaning Services:
  • Post installation, the following set of services will be done at the site.
  • 1. Dusting of all areas
  • 2. Cleaning of doors of the cabinets to remove pencil marks and dust
  • 3. Cleaning the insides of wooden cabinets
  • 4. Mechanised cleaning is out of scope.
Unloading Services:
  • 1. Any movement of materials by stairs above 2nd floor will attract the following additional charge.
  • 2. An unloading charge of AED 500 shall be charged from 3rd floor or above where the service lift is unavailable and
  • 3. Additional AED 1000 shall be charged, in case the site is above the 8th floor.
Marketplace products:
All furniture, decor, appliances and accessories which belong to the Interior Company’s brand partners are referred to as marketplace products.
Invoicing:
Invoices for the design service, SYIC interior decoration LLC products,other services and brand partner products shall be raised by SY Interiors PVT LTD. For any queries, please get in touch with your InCo representative.
Taxes & Duties:
All product and service prices are inclusive of applicable taxes.
Cancellations & Return:
At design stage: Any product in the tentative BoQ can be replaced or removed while you’re still discussing designs with your team i.e. before 50% payment is initiated.After order placement: Since each item is made to order, SYIC interior decoration LLC cannot cancel, replace or modify items once the order is placed. However, please be assured that your design team will always explicitly discuss all items with you before placing orders. Products with non-manufacturing defects and damages post-delivery are not eligible for returns or replacements. Please note: No refunds can be entertained if you cancel your project after 50% payment. However, we would like to get a chance to redress your grievances, if any, in order to help you change your mind. Tell us how we can serve you better by writing to Care@Interiorcompany.com or speaking directly to your InCo Manager.
Quality Promise:
The unparalleled SYIC interior decoration LLC Quality Promise assures you a premier home design experience. With multiple quality checks at every stage, we ensure all our products are free from any material and manufacturing defects. Market place furniture, decor products and accessories sold via Interiorcompany.com are covered by the manufacturer’s warranty period.